Who we are
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us
Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

 About the role:

The main purpose of this role is to provide administrative and operational coordination support to the site, ensuring effective helpdesk management, accurate documentation, stakeholder coordination, and support of financial and compliance processes in line with company standards and client requirements.

 
What you will bring: 

• Grade 12 / Matric
• Relevant administrative qualification (advantageous)
• 2–4 years’ experience in facilities management or similar environment
• Experience working with helpdesk/work order systems (e.g. Chase, Planon)

 Skills required:

• Computer literacy (MS Office – Excel, Word, Outlook)
• Administrative and coordination skills
• Attention to detail
• Communication and stakeholder engagement
• Basic financial understanding (POs, invoices)
• Time management and organisation

 Knowledge required:

• Helpdesk/work order management systems
• Facilities management operations
• Basic financial processes (POs, invoicing)
• HSE and compliance requirements
• Client service standards

What you will be doing:

 Helpdesk & Work Order Management:

• Log calls accurately with correct location and description
• Categorise correctly (PPM vs Reactive vs Ad hoc)
• Track and update all work orders
• Escalate unresolved issues

 Call Closure & Follow-Ups:

• Monitor open calls
• Follow up on outstanding work
• Ensure SLA adherence

 Financial & PO Support:

• Assist with PO creation
• Track invoices
• Ensure alignment between PO and work completed

 Reporting & Documentation:

• Compile reports
• Maintain documentation and filing
• Ensure audit readiness

 Compliance & Observations:

• Log observations (HSE + operational)
• Maintain compliance records