Job Summary:

We are looking for an experienced Senior Technical Supervisor to manage the technical operations and maintenance of retail outlets and/or malls across Dubai. The ideal candidate will have a strong background in MEP systems, a solid understanding of Permits and DM/DCD regulations, and hands-on experience in retail facility management. This position requires strong leadership to manage both in-house teams and subcontractors while maintaining high service standards, compliance, and safety.

Key Responsibilities:

• Supervise day-to-day operations and maintenance of MEP systems across assigned retail locations across UAE.
• Ensure all maintenance activities (PPM and corrective) are performed in accordance Mall Permits and DM/DCD regulations.
• Login to Client portal and address all the tickets raised and coordinate with the relevant team members with real-time maintenance tasks, PPM’s and job completion.
• Coordinate and oversee subcontractor and Inhouse team activities and ensure work is completed per SLA/KPI requirements.
• Maintain and submit monthly reports, costing sheet, proposals and Invoices to the client as per request.
• Manage the inventory of tools, consumables, and critical spares – track stock levels and raise requisitions as needed.
• Prepare and manage technical reports, asset registers, checklists, and compliance logs.
• Respond quickly and effectively to all emergency breakdowns or incidents, maintaining minimal disruption to retail operations. (Visit the site in case of High emergency)
• Ensure compliance with HSE policies, including incident reporting and emergency procedures.
• Train, guide, and assess technical staff to ensure compliance and skill enhancement.
• Liaise with mall management, retail tenants, and third-party vendors for FM-related coordination.
• Monitor energy consumption and recommend optimization plans aligned with ESG/Sustainability objectives.
• Support the Technical Manager in preparing budgets, AMC coordination, spare parts procurement, and asset lifecycle planning.

Requirements:

• Diploma/Degree in Electrical, Mechanical, or Facilities Engineering.
• Minimum 5 years of FM experience, with 2–3 years in UAE (preferably in retail, mall, or mixed-use developments).
• Strong knowledge of MEP systems, HVAC, firefighting systems, LV panels, and building automation systems.
• Familiarity with UAE regulatory authorities (DCD, DEWA, Dubai Municipality, etc.).
• Hands-on experience with Permit-to-Work (PTW) systems and safety documentation.
• Good command of written and spoken English.
• UAE driving License
• Proficient in MS Office, and experience with CAFM/CMMS platforms.
• Ability to manage multi-site retail environments with shifting schedules (including weekends or night shifts if required).