Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

Job Purpose

Under general direction, holds full accountability for the site operation, cost management, service delivery and front facing services at the client facilities.  Provides personal leadership and effective management for a wide range of hard and soft services activities. Ensures improvements are achieved and maintained and a proper balance is achieved between responding to client requests and maintaining GWS high standards and cost effectiveness.

Job Responsibilities

Headcount managed 1 Direct Report

Main Scope:

• Provides formal supervision to all assigned employees and may also have matrixed relationship with other teams within single functional or operational area.
• Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labour, including overtime.  Prepares and delivers performance appraisal for staff.  Mentors and coaches team members to further develop competencies.  Leads by example and models behaviours that are consistent with the company's values.
• Maintains the work environment, practices and training to avoid accidents and hazards and contributes to a safe and healthy work environment.
• Drive Operational control through Metrics/KPI Management.
• Ensures contingency plans are in place for emergencies. These include approved business continuity plans, disaster recovery plans etc.
• Conducts incident reviews and Root Cause Analysis, Site Stand Downs and drive consequence Management for all incidents.
• Inspires and behaves with unquestioned integrity and in accordance with CBRE Ethics Policy.
• Manage Life Cycle Assessment and Capital Planning Process.
• Drives continuous improvement and innovation comparative against Area, Geo and Peer groups.
• Delivers services based on contract scope of work with full understanding of the scope variances by site (e.g. client provided, 3d party, self-perform, LL, etc.)
• Leads site financial forecasting requirements. Drives compliant financial practices to ensure on time and compliant billing.
• Manages a budget and own analysis of variations and action planning.
• Drives enhancements to recurring spend actual (Labor/Sub/Materials, Optimize Self Perform utilization, Control Variable spend).
• Drives initiatives to achieve/exceed budget expectations at the site.

Client Management:

• Develops and maintains positive relationships with clients & attends regular client meetings.
• Lead OPIs & KPIs agreed as per MSA
• Ensure all client objectives are met on a timely manner
• Provide data analysis & reports as requested by client on a timely manner
• First point of contact for the office of the client team. Be present on site to answer queries from employees, visitors, contractors via telephone or e-mail.

Facility Management:

• Building Maintenance:
  • Coordinates, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping and janitorial work. Reviews work orders to ensure that assignments are completed.
  • Responsible for facilities inspections and reports.
  • Deliver Statutory & Non-statutory Work Orders as assigned and close reactive requests through Si7 tool (ticketing system)
  • Coordinates and manages moves, adds and change activities.
  • Obtains and reviews price quotes for the procurement of parts, services, and labour for projects.
  • Coordinates, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping and janitorial work. Other duties may be assigned.
• Soft Services: Manage and deliver which includes (Cleaning, Pest Control, Landscaping, Catering. Etc)
• Projects: Manages capital projects. Prepares capital project and operating budget and variance reports.
• Vendors’ Management:
  • Ensure vendors delivers as per scope & scorecards, trains vendors on work order and billing procedures.
  • Conducting supplier surveys & tenders.
  • Responsible for invoice processing and accuracy of cost centre coding.
  • Uses pc and/or PDA for work order system, email, ESS and training. Provides process and procedure training.
  • Performs all activities necessary to accomplish within cost, schedule and quality objectives, the procurement of a wide variety of complex material / mainly service requirements as required to fulfil the material needs of client needs.
  • Achieves established cost improvement goals. Develops, manages and maintains historical / information and records for all assigned commodities.
• Conducts financial/business analysis including preparation of reports.
• In addition to all above, other duties may be assigned by the line manager.

Experience and Qualifications

• 5-7 Years minimum), operations experience of facilities management or service delivery possible specialist areas such as M&E, catering, security and cleaning.
• Facility Management certification will be a plus. Driving license may be required.
• Industry expertise such as Critical Environments, Pharma, Finance and Oil & Gas are valued and preferred. Commercial and financial awareness.
• PC literate. CMMS experience (WO Management Process) preferred

Soft Skills:

• English - excellent written and verbal communication skills.
• Strong organizational and analytical skills.
• Ability to provide efficient, timely, reliable and courteous service to customers
• Ability to effectively present information. Ability to respond effectively to sensitive issues.
• Leadership skills to manage people & vendors.
• MS literate

QHSE:

Acting with the authority of the employer's representative in the area where it is assigned, it is responsible for monitoring and supervising whether the occupational health and safety measures taken in the workplace are complied with, and for reporting and working to eliminate nonconformities. When assigning duties to the employee subordinate, it takes into account the suitability of the employee for the job in terms of health and safety. CBRE acquires the necessary organization and performs the duties to be aware of the duties, powers and responsibilities of the manager as defined in the QHSE Procedures.