Job Purpose:
The Workplace (Facilities) Coordinator will be responsible for the daily execution of account level technical services opportunities to expand contract scope.

Essential Duties and Key Responsibilities:

• Establish clearly defined and measurable service output to meet client business needs
• Monitor service delivery to client via customer satisfaction survey, audits, supplier evaluations, feedback from property standards and client evaluations
• Maintain standards of service against business process & SLA

Manage Staff

• Develop and cross train staff to create a multi-skilled resource base
• Manage individual performance productivity, efficiency through setting objectives, counseling and ensuring ongoing development
• Maintain work performance and standards of conduct in line with policy and legislation, taking corrective and/or disciplinary action as necessary
• Monitor performance output of supplier’s staff against formal contract and Service Level Agreement (SLA’s) taking relevant/corrective action to resolve any delivery inefficiencies
• Maintenance of staff discipline
• Training plans approved
• Code of conduct upheld
• Improvement plans in place

Security Management 

• Ensure compliance with client and business security standards
• Monitor security systems and procedures

Manage financial performance

• Monitor contract performance against budgets.
• Establish ongoing budget requirement capable of supporting both client and business objectives
• Develop suitable initiatives capable of ensuring client savings and business profits
• Track expenses against forecasts / budget
• Identify and inform of potential expense exposure
• Identify and implement potential savings
• Comply with procurement standards
• Effective inventory control

 Maintenance Systems

• Manage PPM (preventative planned maintenance) for site equipment
• Ensure adherence to PPM standards
• Ensure compliance to Regulatory requirements

Health and Safety

• Establish & maintain awareness of both business and client Health & Safety policies, procedures & legislation
• Working knowledge of the Occupational Safety and Health Act to ensure that working practices comply with the legislation
• Identify and inform to potential exposure on safety and environmental act

Manage site technical services
Supply / Control / Maintain / Manage non - production related site equipment which can include

• Steam
• Compressed Air
• Municipal and borehole water
• HVAC and Refrigeration
• Site assets, building and Grounds
• Electrical equipment
• Electricity and Generators
• Handling equipment/hoists
• Dock levelers
• Waste water and effluent
• Steam and condensate reticulation

Manage and Control 3^rd Party suppliers

• Catering
• Cleaning
• Security
• Ensure 3rd Party Suppliers comply with delivery requirements
• Supplier Performance measures completed

Projects

• Feasibility study
• Project plan (mechanical)
• Implementation of project plan
• Track expenses against the budget
• Technical support

Reporting

• Operations
• Finance
• EHS
• SLA

Skills/Experience/Aptitude

• Computer & MS Office Proficiency
• English speaking, and ability to read and write in English.
• Communication excellence (Internal & External)
• Strong interpersonal, leadership and people management skills
• Accounting and finance skills
• 3-5 years in a maintenance or facilities management role
• 3^rd Party supplier management
• PPM Maintenance / Engineering
• Strategic management and planning
• Corporate EHS strategy, standards and requirements
• Security standards
• ISO 9001
• maintenance of buildings
• Customer Service orientation (Service Excellence)
• Proactive