• Client engagement – Ensure regular meetings and be a trusted partner and escalation point.
• People leadership – Support account teams as escalation point including HR Related issues, IT and Connectivity, Operations, Employee Engagement)
• Commercial and Contractual accountability – Full understanding and accountability of all key P&L & KPI drivers. Intimate understanding of Client contractual requirements
• Sourcing and Supplier management – Ensure effective supplier management and sourcing support.
• Internal stakeholders – Ensure smooth working relationship with all internal stakeholders.
• Sales and Growth – Partner with clients to ensure organic growth from Client
• Be part of working groups for various business development requirements.
• Project management – Assist Client where required
• Developing and presenting of business cases
• Create and track employee performance goals & KPI’s
• Drive and monitor employee training requirements
• Budget management and monthly tracking
• Support and drive client savings initiatives

Governance:

• Attend local governance calls where required
• Participate in finance review calls where required
• Ensure Client statutory requirements are met
• Participate in Site Sustainability where required

Decision making authority:

• As per approval framework
• Management of CMMS, CFMS and related systems
• Management of services and client contracts
• Compliance to the OHS Act and other statutory requirements

Experience / Education:

• A minimum of 3 years Facilities Coordination
• Minimum qualifications - Technical background or Bachelor’s degree/Diploma in engineering or related field or relevant experience
• Full understanding of commercial and financial business principles. (P&L, Balance Sheet, Income Statement, GM, GL, EBITDA)
• Project management skills and experience
• Strong analytical and problem-solving skills

Skills required:

• Business Writing Skills – emails and reports
• Financial / Numeracy Skills – Full understanding of financial principles
• Quality/standards awareness and implementation – as per contractual requirements
• Knowledge of Contract management – SLA’s/KPI’s, Compliance
• Above average Computer Literacy – Excel, Word, PowerPoint, Power BI
• People Management – HR principles, performance management
• Leadership - coaching and mentoring skills.
• Presentation Skills
• Problem solving
• Negotiation
• Conflict resolution
• Analysis of data trends
• Innovative
• Ability to interpret Maintenance plans, condition assessment of structures and fixed assets.
• Asset lifecycle management

Knowledge required:

• Knowledge of Integrated Facilities Management Services (IFM)
• Knowledge of industry best practices and regulatory requirements
• Workable technical knowledge
• Project Management Principles
• Sales and Growth targets
• Knowledge of Company policies and procedures
• Administration principles and reporting
• Workable knowledge of statutory requirements
• Knowledge of cost budgeting and control
• CMMS and CFMS Knowledge

Competencies required:

• Team Leadership, Change Management, Customer & Quality focus, Problem solving and decision making, Financial & Business Acumen, Communication, Innovation and Analytical Thinking (on higher level), Demonstrate "Can do attitude"
• Must be able to adapt approach according to operating Market example Finance, Banking, Technology or Industrial.

Interface / relationships with:

Other Key Positions:

• CBX Business Unit Lead, CBX Finance Managers, CBX Procurement, CBX QHSE.

External Parties (Clients, Enterprise Teams)

• Client Structures

Suppliers