Role Purpose

The Facilities Manager is responsible for overseeing the delivery of the agreed scope of services across a number of Iron Mountain locations. Crucial aspects of the role include managing relationships across a wide geographical area, including vendors & multiple internal & external stakeholders to ensure a consistent and high-quality service is delivered to the customer across the region. The role will also involve managing a small team.

Key Responsibilities

• Acting as the single point of contact for IRM and CBRE for operations and issues across Morocco.
• Leading the CBRE team and developing positive relationships with the client.
• Manages vendor relationships and works with the clients’ representatives to ensure excellent service delivery across all client locations.
• Reviews and monitors all aspects of service delivery against agreed KPIs, SLA, budget constraints and agreed processes. Produces internal and external reports as required.
• Identifies opportunities to strategically enhance the contract to deliver increased turnover and profitability, through the addition of supplementary services, identifying and following through on Extra Works, Capex, Real Estate and Project opportunities.
• Develops and oversees the annual maintenance budgets, including direct and indirect preventative maintenance costs, Repair costs and project/capital items, including the development of site based risk registers, Forward Maintenance Registers and Capex plans.
• Oversees the operational team/s across the region to ensure that all contractual, operational & statutory commitments are met & / or exceeded.
• Oversees vendor performance across the region ensuring all contractual, financial, quality & service delivery standards are met.
• Ensures that mechanisms & processes are in place to support peaks and troughs in workload, staffing, disaster recovery and the sharing of expertise.
• Ensure appropriate review, audit and control mechanisms are in place to ensure statutory, contractual, policy-led and contractual commitments are met.
• Manages the effective implementation of Quality, Health, Safety & Environmental policies and procedures as set out by the QHSE & as stipulated in the Local Country Agreement/s to minimise the risk exposure to the Client.
• Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and ‘dark green’ customer satisfaction feedback.
• Job requires to hold regular meetings with Client/stakeholders with the aim to ensure consistency in service quality and maintain/increase Customer Satisfaction.

Person Specification

• Able to lead, manage and motivate a team, assigning tasks and responsibilities as required.
• Commercially aware with experience of managing and owning a profit & loss account and managing budgets / contract finances
• Strong communication and Presentation skills
• Excellent motivational and influencing skills, with high levels of personal integrity.
• Is a role model for customer service excellence.
• Able to communicate effectively across junior and senior levels within both the CBRE and customer hierarchies.
• High levels of energy, self- starter, confident and stable in manner.
• Organised, able to prioritise and deliver within high pressure, business critical environments.

Skills Required :

• Bachelor’s degree in Facilities, Real Estate Management - or equivalent through experience.
• 5+ years operational experience with emphasis on facilities & / or integrated real estate services
• Technical/engineering or services background (Preferred)
• Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering
• Strong communication, negotiation and analytical skills
• Excellent interpersonal skills
• Ability to lead Change Management programmes
• Ability to manage multi-million Pound/Dollar budgets
• Strong MS Office Suite skills
• Demonstrable Health & Safety knowledge and/or experience
• Proven record of providing excellent internal and external customer service