Job Purpose:

To oversee and manage all facilities operations across multiple locations within a defined geographical area. The Area Facilities Manager ensures buildings and services are safe, compliant, cost-effective, and support the client’s core business operations.

Key Responsibilities:

Operations & Maintenance

• Supervise hard and soft services, including MEP systems, HVAC, cleaning, landscaping, pest control, and waste management, security, catering, etc.
• Ensure preventive and corrective maintenance schedules are effectively executed.
• Coordinate with technical teams to address breakdowns and emergencies.

Budget & Cost Control

• Prepare and manage budgets for each site.
• Control operational costs and identify cost-saving opportunities.
• Review and approve maintenance and service invoices.

Compliance & Safety

• Ensure compliance with local laws, regulations, health & safety standards.
• Conduct regular site inspections and audits.
• Follow up on corrective actions for non-compliance or safety incidents.

Vendor & Contractor Management

• Oversee third-party service providers and contractors.
• Manage service contracts and evaluate vendor performance.
• Enforce SLA and KPI compliance.

Site Management

• Conduct regular site visits and inspections.
• Maintain facility condition reports and performance dashboards.
• Act as the main point of contact for site-related escalations.

Client & Stakeholder Relations

• Maintain strong communication with clients, landlords, and internal teams.
• Address client requests and resolve service issues promptly.
• Prepare and present monthly reports to stakeholders.

Continuous Improvement

• Implement best practices and innovations in facilities operations.
• Lead energy efficiency and sustainability initiatives across sites.
• Train site teams and develop SOPs.

General Duties

• Stay abreast of changes taking place in the mortgage servicing industry and help management assimilate such changes into its business model
• Operationally focus on providing appropriate options for borrowers, including repayment plans, special forbearance, modifications, short sales and/or foreclosure across two sites, the strategic direction for daily operations to process customer requests and confirm the team is responding to customer and other third-party inquiries
• Ensure that the team is researching, preparing and/or procuring documentation or analyzing requests in a timely manner in accordance with established guidelines to determine the appropriate courses of action
• Align with external business partners to certify results and reporting comply with expectations and business requirements
• Drive continuous improvement through best practices and will capitalize on key market opportunities, ensuring that resources are wisely leveraged to maximize shareholder return
• Ensure that appropriate risk management processes are in place and that a culture of compliance with company policies is embedded in the organization
• Serve as a mentor to direct reports and be a champion of talent development within the Mortgage Servicing department
• Grow and sustain operational effectiveness by achieving monthly and annual
• Develop talent through coaching, mentoring and cross-functional training of
• Liaise closely with other functions like Finance, Legal, marketing and communications to enable a comprehensive view of workforce strategy
• Provide a safe and healthy workplace with responsibility for all QHSE compliance for both Client and supplier partners.
• Ensure contingency plans are in place for emergencies. These include approved business continuity plans, disaster recovery plans, service disruption notification processes and crisis management processes.
• Understand and comply with site safety rules/requirements of Client, rules inclusive of rams, permits and controls and processes within critical environments.
• Ensure safety PPE and equipment is available and utilized by both self-perform team members and supply partner team members at all times.
• Follow correct procedures and conduct incident reviews and root cause analysis (including regulatory response and reporting) and drive consequence management for all incidents.
• Ensure ongoing and required training (PPE, LOTO, confined space, etc.) is conducted and completed by all team members including monthly toolbox talks.
• All reporting must be timely and complete, and all required on site documentation must be up to date and easily accessible.

Qualifications & Skills:

Education & Experience

• Bachelor’s degree in Facilities Management, Engineering, or a related field.
• 5–8 years’ experience in multi-site facilities management (including vendor oversight).
• Experience with CAFM systems is an advantage.

Skills

• Strong leadership and team management
• Budgeting and cost control
• Excellent communication and negotiation
• Analytical and problem-solving mindset
• Knowledge of HSE regulations and building codes

Working Conditions:

• Frequent travel between sites
• On-call availability for emergencies
• Fast-paced and hands-on environment