CBRE Excellerate is a leading real estate services firm that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. To manage the client Reception desk in a very professional and efficient manner, delivering utmost customer service and perfectly in line with Service Level Agreements.


KEY RESPONSIBILITIES

 ➢ RECEPTION

 •Ensure calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.

• Provide Superior Customer Service in all areas & aspects. 

• Coordinate to serve coffee/tea and water in Meeting Rooms, as well as assist to dial-in video conference calls, if required only.

• Make sure the visitors are directed to respective departments, after proper review of their information and requirements (maintaining integrity). 

• Be very polite, helpful and cooperative with client staff, visitors and contractors. 

• Act as a Helpdesk for staff complaints and inform Facilities Manager (FM) without fail. 

• Assist staff in preparing new access, landlord access & parking cards and other as desired from time to time.

 • Handle guest Valet Parking Validations.

 • Maintain security and safety standards as required, ensuring that visitors are recorded in logbook, escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained.

 • Administer the booking system for conference rooms and workrooms. Ensure Meeting room is ready for business conduct. 

• Ensure invoices received are send for approvals with cover sheets. 

• Manage couriers and mails in an efficient manner and without delays.

• Totally abide by all company policies and local regulations and laws, wherever applicable.

• Supervise the Office Assistants/Cleaners at respective floors in the client office.


➢ FACILITIES / ADMINISTRATION

 • Secretarial and admin support as assigned by Facilities Supervisor & EA.

 • Report all accidents, occupational illnesses and emergencies.

 • Raising purchase orders in line with company requirements.

SKILLS REQUIRED

 • Experience in front desk / administration / related service environment.

 • Must possess effective English oral and written communication skills (incl. confident telephone manner).

 • Demonstrate experience in dealing with customer service and exhibit key skills within this area.

 • Excellent computer skills, proficient in Outlook, Word and PowerPoint and Excel

 • Sound problem solving ability.

 • Ability to work under pressure.

 • Excellent influencing skills.

 • Team player and multi-tasking individual with strong time management skills.

 • Ability to communicate with staff at all levels.